Every workspace starts with a free 14-day trial, with calls included and no card needed, so you can try Vorelai on your own phone system before you pay anything. That's why plan payments aren't refunded. Call credit you haven't used is always refundable.
Plans
- Plan payments aren't refunded, monthly or yearly, including the rest of a period after you cancel.
- You can cancel at any time in the dashboard. Your plan keeps working to the end of the period you paid for, and you're not charged again.
- We do refund a plan payment when:
- you were charged by mistake: twice for the same period, or after you had cancelled;
- Vorelai couldn't take your calls for a long stretch because of a fault on our side; write to us and we'll refund the affected time;
- we end the agreement ourselves, or remove a subprocessor you objected to as our Data Processing Agreement allows: we refund what you paid for the time after it ends;
- the law where you are requires it.
Call credit
- Credit never expires.
- Unused credit is refunded on request, in full, whenever you ask, including when you leave. Credit already spent on calls isn't refunded, unless a call was charged by our mistake.
- Deleting your account yourself: the dashboard asks you to have $1 or more of unused credit refunded first. Less than $1 is deleted with the account, unless you ask us for it before you delete.
- A refund goes back to the way you paid, where the payment provider still allows it (otherwise we agree another way with you), and comes from your most recent top-ups first. The credit refunded leaves your balance at the same time.
How to ask
Write to support@vorelai.com from your account's email, with your workspace's name and, if you have it, the order number from your receipt. We reply by email, usually within a few business days.
Payments are handled by Lemon Squeezy, our reseller and merchant of record, so refunds are paid through it, with the tax on them. A refund can take up to 10 days to show on your statement.
Please write to us before disputing a charge with your bank: we can usually sort it out faster.