Help

How Vorelai works, what it costs, and what to do when a call doesn’t go as it should. Anything not here goes to support@vorelai.com.

• Getting startedFrom sign-up to your first real call: make an agent, try it in the browser, connect your phone line.
• Connect your number at a carrierNo phone system? Connect Twilio or Telnyx with a key, or any SIP carrier by hand.
• Connect your PBXThe steps for 3CX, FreePBX, Yeastar, Grandstream and any other SIP phone system, and how to encrypt calls.
• Keep the number your callers knowForward your mobile, cloud phone or landline to your agent, only the calls you miss or every call.
• What an agent can do on a callHang up, transfer, read keys pressed, book appointments, call your own API, and send a summary after.
• What an agent knowsFacts, notes, documents and your website: what each is for, and what a caller hears when it doesn’t know.
• What a call costsGoogle’s price, our fee and your carrier’s minutes, why a long call costs more a minute, and how the memory caps it.
• Plans, trial and creditThe free trial, what each plan allows, Vorelai credit or your own Gemini key, and what happens if a payment fails.
• Recording and privacyRecording with notice, telling callers it’s an AI, how long calls are kept, and deleting a caller’s data.
• When calls don’t arriveNo call reaching the agent, calls turned away, transfers refused, and the emails we send when calls stop.